Return and Refund Policy
Last updated: June 23, 2021
Thank you for shopping at CeylonTrend.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. .
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to CeylonTrend.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to CeylonTrend, accessible from https://ceylontrend.com/
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: firstname.lastname@example.org
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 30 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
DMT Hemachandra, No.293/52, New Road,91200, Wellawaya. Sri Lanka
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: email@example.com
- We accept Visa/Master/Amex (via Stripe) & PayPal only.
- All major credit cards & Debit cards are accepted through secure payment processor with Stripe
- We ship to your Registered or Payment address. Please make sure your Registered or Payment address is correct before you pay.
- Items will be shipped within 1-3 business day when we received payment.
- All orders ship with UPS, Fedex, USPS, EMS (with tracking)
- Delivery time depends on destination and other factors;
- International buyers please note:
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are buyer’s responsibility. We will try our best to reduce the risk of the custom duties.
- Please check with your country’s customs office to determine what these additional costs will be prior to buying.
Your positive feedback is extremely valuable to us. If you have any concerns about your order, please contact us through message or e-mail to resolve any We will reply within 01 business days (public holidays not included).
All returns accepted within 30 days
Refund given as money back
Return shipping should be paid by the buyer
(please refer to return & refund policy for more details)